Shipping policy

Last updated: March 14, 2025

Who We Are

Rosemoir ("we," "us," or "our") operates the website rosemoir.com (the "Site"). Our goal is to give you a smooth and transparent shipping process. Below are the details of our shipping process.

Shipping Costs

  • Free Shipping: We offer free shipping on all orders.

Shipping Range

  • Delivery Area: We currently ship to the United States.

Order Processing Time

  • Processing Time: Orders are typically processed within 1–3 business days after payment has been received, Monday to Friday.
  • Weekends and Holidays: Orders placed on a weekend or public holiday begin processing on the following business day.
  • No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

  • Estimated Delivery: Orders typically arrive within 6-8 business days after processing, depending on the destination.

Shipping Process

  • Courier Services: We work with reliable carriers such as USPS, UPS, and FedEx for all shipments.
  • Tracking Information: After your order is shipped, you will receive an email with tracking details.

Customs & Import Fees

  • Customers will not be charged unexpected customs fees, import duties, or international taxes when ordering from Rosemoir. The price shown at checkout is the amount you pay.

Lost or Damaged Items

  • Damaged Orders: If your order arrives damaged, please contact us within 48 hours so we can initiate a resolution.
  • Lost Orders: If your order is lost, please reach out to us right away for assistance.

Returns

Contact Information

Store name: Rosemoir

E-Mail: support@rosemoir.com
Contact form: click here

Customer service hours:
Monday – Friday: 9:00 AM – 5:00 PM (PST)
We aim to respond to all inquiries within 24 hours.