Terms of service

Last updated: March 14, 2025

Who We Are

Rosemoir ("we," "us," or "our") operates the website rosemoir.com (the "Site"). We are dedicated to providing high-quality e-commerce products, including clothing. This document describes the terms that apply to your use of our Site.

Acceptance of Terms

By accessing and using our Site, you confirm that you agree to these Terms of Service. If you do not agree to these terms, please do not use our Site. We reserve the right to modify these terms at any time, and continued use of the Site after such changes constitutes your acceptance of the new terms.

License to Use Our Site

Subject to your compliance with these Terms, we grant you a revocable, non-exclusive, non-transferable license to access and use our Site for personal, non-commercial purposes.

Definitions

To explain things as clearly as possible in these General Terms and Conditions, the following terms are defined as follows whenever they are used:

  • Cookie: A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you, such as your language preference or login details.
  • Company: When this policy refers to "Company," "we," "us," or "our," this refers to DTWM Limited, 2652 E 45th St, Vernon, CA 90058, United States, which is responsible for your data under these General Terms and Conditions.
  • Country: The location where Rosemoir or the owners/founders of Rosemoir are based, in this case, the United States.
  • Device: Any internet-enabled device such as a phone, tablet, computer, or any other device that can be used to visit Rosemoir and use the services.
  • Service: Refers to the services provided by Rosemoir as described in the relevant terms (if available) and on this platform.
  • Third-party service: Refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services may be of interest to you.
  • Website: Rosemoir's site, accessible via the URL: rosemoir.com.
  • You: A person or organization that has registered with Rosemoir to use the Services.

User Responsibilities

You agree to:

  • Provide accurate, current, and complete information when creating an account or placing an order.
  • Maintain the security of your account by protecting your password and restricting access to your account.
  • Notify us immediately of any unauthorized use of your account or any other security breach.
  • Take responsibility for all activity that occurs under your account.

Restrictions

You agree not to, either yourself or through others:

  • License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose, or otherwise commercially exploit the website, or make the platform available to any third party.
  • Modify any part of the website, create derivative works from it, disassemble, decrypt, reverse compile, or reverse engineer it.
  • Remove, alter, or obscure any proprietary notices (including any copyright or trademark notices) of Rosemoir or its affiliates, partners, suppliers, or the website's licensors.

Information We Collect

We may collect personal information when you:

  • Create an account
  • Place an order
  • Subscribe to our newsletter
  • Contact customer service

Types of Information Collected:

  • Personal Information: Name, email address, mailing address, and phone number.
  • Payment Information: Credit card details are processed securely through third-party payment processors.
  • Non-Personal Information: Browser type, device type, IP address, pages visited, and time spent on the Site.

Return & Refund Policy

If you are not satisfied with your purchase, please contact us at support@rosemoir.com within 30 days for returns or exchanges. Products must be returned in their original condition and packaging. The full terms are set out in our Return & Refund Policy which forms part of these Terms of Service.

Shipping

Orders are shipped to the United States. Orders are fulfilled and shipped through international logistics partners and warehouses, so the shipping origin of your package may differ from the address listed on the Site. Processing and delivery times, along with shipping costs, are set out in our Shipping Policy which forms part of these Terms of Service.

Limitation of Liability

Under no circumstances shall Rosemoir be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Site or any products purchased through it.

Indemnification

You agree to indemnify, defend, and hold harmless Rosemoir, its affiliates, and employees from any claims, losses, liabilities, damages, or expenses (including reasonable attorney fees) arising from your use of the Site or a breach of these Terms.

Your Suggestions

Any feedback, comments, ideas, improvements, or suggestions (collectively, "Suggestions") you share with Rosemoir about the website remain the sole and exclusive property of Rosemoir.

Rosemoir is free to use, copy, modify, publish, or redistribute the Suggestions for any purpose and in any way, without owing you any credit or compensation.

Your Consent

We've updated our General Terms and Conditions to give you full transparency about what is set when you visit our Site and how it's used. By using our website, registering an account, or making a purchase, you hereby consent to our General Terms and Conditions.

Links to Other Websites

These General Terms and Conditions apply only to the Services. The Services may contain links to other websites that are not operated or controlled by Rosemoir. We are not responsible for the content, accuracy, or opinions expressed on such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by us. Please note that our General Terms and Conditions no longer apply once you follow a link from our Services to another website. Your browsing and interaction on any other website, including those linked from our platform, are subject to that website's own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

Cookies

Rosemoir uses "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website, but they are not essential to its use. However, without these cookies, certain functionality like videos may become unavailable, or you may need to re-enter your login details every time you visit the website, as we would not be able to remember that you had previously logged in. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access some or all of the functionality on our website. We never place personal information in Cookies.

Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review these Terms periodically to stay informed of your rights and obligations.

Contact Information

Store name: Rosemoir

E-Mail: support@rosemoir.com
Contact form: click here

Customer service hours:
Monday – Friday: 9:00 AM – 5:00 PM (PST)
We aim to respond to all inquiries within 24 hours.